Mitcha Gallery

Terms and Conditions

Version No. 2, effective from 5 Nov 2026

Terms and Conditions

of the company:
Mitcha s.r.o.
registered office: Soběšická 1262/100, Husovice, 614 00 Brno
Company ID (IČ): 14398869
file number: C 128132, maintained by the Regional Court in Brno,
as the organiser of Mitcha Gallery events at Míčův dům, at the address: náměstí Míru 26, 675 51 Jaroměřice nad Rokytnou, Czech Republic,
for booking participation in events, in particular through the website at https://gallery.mitcha.cz/.

English version of version No. 2, effective from 5 November 2026.

I. Introductory provisions

  1. These terms and conditions (the “terms and conditions” or “Terms”) of Mitcha s.r.o., registered office Soběšická 1262/100, Husovice, 614 00 Brno, Company ID: 14398869, file number: C 128132, maintained by the Regional Court in Brno (the “organiser”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a contract for participation in an event (the “contract”) concluded between the organiser and a natural or legal person (the “customer”) through the organiser's reservation system. The reservation system is operated on the website at https://gallery.mitcha.cz/ (the “website”). Under the contract, the organiser allows the person named in the reservation to take part in an event (a workshop, concert, lecture, guided tour, etc.; the “event”) to the extent, on the date and at the price stated in the reservation.
  2. The provisions of these Terms apply unless the contracting parties agree otherwise in writing in the contract. Deviating arrangements in the contract take precedence over the provisions of the terms and conditions. If the customer is a consumer, relations not governed by these Terms are governed by the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.
  3. These Terms do not apply to events with free admission without reservation; for these events the entrance fee is paid on site and the contract is concluded by paying the entrance fee.
  4. The provisions of the terms and conditions form an integral part of the contract. The contract may be concluded in Czech, English or German, according to the language version the customer uses when making the reservation. The organiser also communicates with the customer in that language. If the language versions differ, the Czech version prevails unless it is less favourable to the consumer than the version in which the consumer concluded the contract.
  5. The organiser may amend or supplement the wording of the terms and conditions. This provision does not affect rights and obligations that arose during the effective period of the previous wording of the terms and conditions.

II. Conclusion of the contract, reservation

  1. The customer reserves participation in an event by submitting the electronic reservation form on the website, either as a registered user with a customer account or without registration. In exceptional cases, a reservation may also be made by individual arrangement with the organiser (by telephone, by e-mail or in person).
  2. The essential elements of a reservation are:
    • the customer's first name and surname,
    • contact details – e-mail and telephone number (the telephone number is mandatory for a reservation without registration),
    • the selected event and its date,
    • for a paid event, subsequent payment by card or by another method offered by the payment gateway.
  3. The contract is concluded at the moment the organiser receives payment of the price, or for free events when the reservation is submitted. The organiser confirms this to the customer without undue delay by e-mail stating the reservation number (e.g. MD-2026-0001). If payment arrives after the reservation has lapsed and the seat is no longer free, no contract is concluded and the organiser refunds the price in full without undue delay. One reservation is always for one seat (one participant); several participants require several reservations. If payment is not made within 30 minutes of the reservation being created, the reservation lapses and the seat is released.
  4. A registered customer manages the reservation in their customer account; a customer without registration uses the reservation management link sent by e-mail.
  5. If a reservation is indefinite or does not contain all necessary details, the customer must complete it without delay when requested by the organiser. If the customer fails to do so within the set period, the organiser may cancel the reservation and refund the price paid in full.
  6. If an event is fully booked, the customer may sign up for a notification about a released seat; the notification is sent automatically to all registered interested parties at the same time. Signing up for the notification is not a reservation and gives no entitlement to participate; a released seat goes to whoever first properly reserves and pays for it.
  7. If online payment is not yet possible for a paid event, the customer may pre-reserve a seat free of charge. A pre-reservation holds the seat but is not a contract and does not bind the customer; the customer may cancel it at any time through the link in the e-mail. Once payments open, the organiser asks the customer by e-mail to complete the reservation. If the customer does not pay the price within 24 hours of that e-mail being sent, the pre-reservation lapses and the seat is released. The contract is concluded under paragraph 3.

III. Price and payment terms

  1. Prices are stated in Czech crowns (CZK, Kč) per person (one seat) and are final. The organiser is not registered for VAT. The price of the reservation is shown in the summary before the reservation is completed.
  2. Online payments are provided by the GoPay payment gateway (operator GoPay Czech odštěpný závod, Company ID: 22177469, registered office: Senovážné nám. 1736, České Budějovice 6, 370 01 České Budějovice). The price is charged in full when the payment is completed.
  3. No payment is made for free events.
  4. The organiser may allow payment in cash on site, exclusively for reservations created by the organiser on the basis of an individual arrangement.

IV. Cancellation terms and refunds

  1. The customer may cancel a reservation:
    • if registered, themselves in their customer account, no later than 48 (forty-eight) hours before the start of the event; later they may send a cancellation request through the customer account or by e-mail to the organiser's contact details,
    • if not registered, by telephone at the organiser's contact number or by sending a cancellation request through the reservation management link; in that case the organiser cancels the reservation. The moment the organiser received the request is decisive for the amount of the refund.

    A cancellation request for a paid reservation may be sent at any time after payment. The customer can cancel a paid reservation themselves in the customer account no earlier than 24 (twenty-four) hours after payment. A payment can only be refunded once the payment gateway has settled it, which may delay the refund; this does not affect its amount.

    When the customer cancels a reservation, they are entitled to a refund of the price paid in the following amount:

    • 5 days or more before the start of the event: 100 % (one hundred per cent) of the price paid less a handling fee of CZK 25,
    • less than 5 days but at least 48 hours before the start of the event: 50 % of the price paid less a handling fee of CZK 25,
    • less than 48 hours before the start of the event: no refund (cancellation fee of 100 % of the price),
    • in the event of non-attendance without prior cancellation of the reservation: no refund.

    In justified cases (e.g. illness) the organiser may, at the customer's request, also refund part of the price beyond this paragraph; there is no legal entitlement to such payment.

    If a different period, percentage or fee is stated for a particular event on the website, the details stated for the event apply.

  2. The refund is made to the payment card with which the reservation was paid, as a rule within 5 (five) working days of the cancellation (crediting depends on the customer's bank). If, for any objective reason, it is not possible to return the payment to the payment card with which the reservation was paid, the customer shall inform the organiser in writing of the payment details for the refund. Cash payments are refunded in cash or by transfer to the customer's account.
  3. If the organiser cancels an event or a reservation for reasons on its side, the price paid is always refunded in full, without a handling fee. The organiser is entitled to cancel or move an event in particular:
    • if the number of registered participants does not reach the minimum stated for the event,
    • because of illness or another obstacle on the part of the instructor or performers,
    • for important operational reasons (e.g. breakdowns, repairs, technical faults),
    • for reasons of force majeure, for reasons on the part of state authorities or for other objective reasons.

    The organiser informs the customer of the cancellation of the event by e-mail without undue delay. This does not affect the statutory rights of consumers, including the right to compensation for damage. The organiser may offer the customer an alternative date; acceptance of the alternative date is the customer's decision, otherwise the first sentence of this paragraph applies.

  4. The organiser is entitled to withdraw from the contract and to remove the customer (or the person to whom the service is to be provided) from the event if that person:
    1. despite a warning (an oral warning is sufficient), seriously breaches the instructions of the organiser or instructor concerning safety, or legal regulations;
    2. despite a warning, grossly violates good morals, disrupts the event, endangers other participants or damages the organiser's property;
    3. is evidently under the influence of alcohol or other addictive substances.

    In these cases the price is not refunded to the extent that the organiser could not fill the seat again or has already incurred costs connected with that person's participation.

  5. The customer acknowledges that under Section 1837(j) of the Civil Code it is not possible to withdraw from the contract within 14 days without giving a reason, as is the case with ordinary distance contracts, because this is a contract for leisure activities performed on a specific date.

V. Course of the event and obligations of the customer

  1. The customer must arrive at the event on time; we recommend arriving 10 minutes before the start. In the event of late arrival, the customer is not entitled to an extension of the event or to a refund of the price.
  2. The person named in the reservation takes part in the event. If an age restriction or a condition of accompaniment is stated for the event (e.g. children aged 12 and over with an accompanying person), the customer is responsible for compliance with it. Their accompanying person is responsible for underage participants throughout the event.
  3. The customer and other participants must follow the instructions of the organiser and instructor, in particular instructions concerning safety and the handling of materials, tools and equipment.
  4. The customer is liable to the organiser for damage caused by the customer or the person named in the reservation to the property of the organiser or third parties on the premises of Míčův dům.
  5. Items made by a participant at a workshop are taken home by the participant, unless stated otherwise for the event. Material stated for the event as “included” is included in the price of the event.
  6. Smoking is prohibited on the premises of Míčův dům. Animals are not allowed, unless stated otherwise for the event.
  7. During the event, the organiser may take photographs or video recordings to promote its events. The organiser announces this at the event. A participant who does not wish to be recorded may tell the organiser or instructor at any time, and may ask by e-mail for a published recording to be removed. The organiser publishes recordings in which children are recognisable only with the consent of their legal representative. Details are on the Privacy page.

VI. Complaints procedure

  1. The customer shall assert any defects in the services provided without undue delay, preferably immediately during the event with the organiser or instructor, so that they can be remedied on the spot. A complaint may also be filed after the end of the event by e-mail or in writing to the contact details under Article XI(5) of these Terms; in the complaint the customer states the reservation number and a description of the defect. This does not affect the statutory rights of consumers arising from defective performance.
  2. The organiser handles a complaint without undue delay, within 30 (thirty) days of its filing at the latest. The organiser gives the customer a confirmation of when the complaint was filed, what it contains and which remedy is requested, and then a confirmation of how and when it was handled. If the complaint is justified, the customer is entitled in particular to a reasonable price reduction or to a refund of the price for services not provided.

VII. Other rights and obligations of the contracting parties

  1. The Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Prague 2, https://adr.coi.cz, is competent for the out-of-court resolution of consumer disputes.
  2. The organiser is entitled to provide services on the basis of a trade licence. Trade inspection is carried out within its competence by the relevant trade licensing office. Supervision in the field of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, to a defined extent, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended. A consumer may also address a complaint to the Czech Trade Inspection Authority, Inspectorate for the South Bohemian Region and Vysočina.

VIII. Personal data protection

  1. Information on the processing of personal data (including data from reservations, customer accounts, notifications of released seats and newsletter subscriptions) is given on the Privacy page of the website.

IX. Cookies

  1. Information on the use of cookies is given on the Privacy page. These Terms do not establish consent to cookies.

X. Notices

  1. Delivery to the customer may be made to the e-mail address stated in the reservation or customer account, or by telephone to the telephone number stated.
  2. Delivery to the organiser shall be made to the contact details under Article XI(5) of these Terms.

XI. Final provisions

  1. Relations established by this contract are governed by Czech law, even if they contain an international (foreign) element. This does not affect the protection given to a consumer by the mandatory provisions of the law of the country of their habitual residence, where they apply under European Union rules.
  2. If any provision of the terms and conditions is or becomes invalid or ineffective, this does not affect the validity of the other provisions. For a customer who is not a consumer, the invalid provision is replaced by a provision whose meaning comes as close to it as possible. Changes and additions to the contract or the terms and conditions require written form.
  3. The contract including the terms and conditions is archived by the organiser in electronic form and is not accessible. The customer receives confirmation of the contract with its content, including these Terms, in text form by e-mail.
  4. The organiser may change these terms; the wording effective at the moment a reservation is created is decisive for that reservation. These terms are effective from 5 November 2026.
  5. Contact details of the organiser: delivery address Mitcha s.r.o., registered office Soběšická 1262/100, 614 00 Brno, Czech Republic, e-mail info@mitcha.cz, telephone +420 774 972 724, data box: 6acvihf.